CUSTOMER SERVICE

Hello, how can we help you?

Have a question? You might find the answer in our Frequently Asked Questions section below!

FREQUENTLY ASKED QUESTIONS

ORDER TRACKING

Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.

HOW TO SHOP ONLINE?

You can place orders directly as a guest, or register an account before shopping. Registered users can check all order records in your personal account page. If you checkout without signing up, we will send your full order details to your submitted email after purchase.

WHAT HAPPENS AFTER BEING CONFIRMED?

Once your payment is confirmed successfully, we will send a confirmation email containing your full order details to your registered mailbox immediately.

INCONSISTENT ORDER

If the items you receive do not match your original order, we will resend the correct products to you free of shipping charges.

I RECEIVED MY ORDER AFTER GETTING A REFUND. WHAT CAN I DO?

Refund requests must be submitted within 3 days after checkout or before your parcel is dispatched. If you apply for a refund within this time window, you will not receive any shipment after the refund is approved.

WHAT SHOULD I DO IF MY PACKAGE IS LOST OR NEVER ARRIVED?

If your package is confirmed lost in transit, we will arrange a full reshipment for you at no extra cost.

WHEN WILL I RECEIVE MY ORDER?

Your package will arrive within 15 to 20 working days after you place your order.

ORDER CANCELLATION

Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.

CAN I MAKE CHANGES TO MY SHIPPING ADDRESS?

You are allowed to edit your order information within 3 days after placing your order.

WHERE CAN I FIND MY ORDER NUMBER?

Registered users can look up all order information including your order number in your personal account dashboard.

DO YOU DELIVER ON PUBLIC HOLIDAYS?

We pause all shipments for 10 days during Chinese New Year. For other dates, we ship items normally; local delivery schedules depend on the public holiday rules of your destination country.

IS NEXT-DAY DELIVERY AVAILABLE ON ALL ORDERS?

Next-day delivery service is not available for any orders. Standard delivery takes 15 to 20 days from checkout.

DO I NEED TO BE THERE TO SIGN FOR DELIVERY?

Signature by yourself is not required. Your family member or friend can sign to receive the package on your behalf.

DO YOU DELIVER TO MY POSTCODE?

We support delivery to most postal codes. Delivery service is unavailable only for extremely remote regions.