Shipping Policy

Shipping Policy

Effective Date: November 4, 2026

Order Processing

All orders need about 3 days of processing and stocking after we receive your PayPal payment. Orders placed on weekends or public holidays will be processed on the next business day. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

Shipping Rates

Freight is always paid by the customer and calculated by total order weight at checkout — there are no free-shipping thresholds. Where a priced economy or expedited service covers your destination, you will see the exact freight and transit time before you pay. Orders under $1,000 ship duties-included (DDP) with freight charged separately; how VAT/GST is treated for your destination is stated on your order confirmation. Orders of $1,000 or more ship FOB Ningbo, Shanghai or Shenzhen, per your requirement — using your designated forwarder or one we book for you. Every order is paid in full by PayPal before dispatch; we ship after payment is received.

Delivery Time

Every order needs about 3 days of processing and stocking before dispatch. Transit time is shown at checkout before you pay and is an estimate that excludes public holidays; it may vary during peak seasons or due to carrier delays. We pause all shipments for 15 days during Chinese New Year; we ship normally at all other times.

Tracking Your Order

Once your order is dispatched, a tracking number will be sent to the email address provided at checkout. You can use this number to monitor your shipment at any time.

Customs, Duties & Taxes

Orders under $1,000 ship DDP, duties included; how VAT/GST is treated for your destination is stated on your order confirmation. Orders of $1,000 or more ship FOB, and any import duties, taxes or customs fees at the destination are the buyer’s responsibility unless otherwise agreed. We state the trade term (DDP or FOB) on your order confirmation.

Incorrect or Incomplete Addresses

Please ensure your shipping address is accurate and complete at checkout. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, contact us at [email protected] as soon as possible — we will do our best to update it before dispatch.

Lost or Damaged Shipments

If your package is confirmed lost in transit, we will arrange a full reshipment at no extra cost to you. If your order arrives damaged, please contact us at [email protected] within 30 days of the estimated delivery date, and we will work with you to resolve the issue.

Contact Us

MadeInPanda is operated by Yiwu Daoshu E-commerce Business, Room 302, No. 1, Sixin Village New District, Chi’an Town, Yiwu City, Jinhua City, Zhejiang 322003, China.

Email: [email protected]
Phone: +86 198 2198 8088