Refund Policy

Refund Policy

Effective Date: November 4, 2026

At MadeInPanda, we want you to be completely satisfied with your purchase. This Refund Policy explains how returns and refunds are handled for orders placed at madeinpanda.shop. Checkout is protected by SSL encryption. We accept PayPal, Visa, Mastercard and American Express (cards paid through PayPal), and Google Pay. Apple Pay is available on supported Apple devices.

Delivery & Shipping

Freight is always paid by the customer and calculated by total order weight at checkout. Orders under $1,000 ship duties-included (DDP); how VAT/GST is treated for your destination is stated on your order confirmation with freight charged separately; orders of $1,000 or more ship FOB Ningbo, Shanghai or Shenzhen. See our Shipping Policy for full details.

30-Day Return Window

You may request a return or refund within 30 days of the delivery date of your order. If you are not satisfied with your purchase for any reason, you can request a return within this period.

Conditions for Returns

To be eligible for a return, items must:

  • Be unused and in their original condition and packaging.
  • Include all original accessories and components.
  • Not be damaged by misuse, accident, or normal wear and tear.

Perishable or hygiene-sensitive items may not be eligible for return unless they arrive damaged or defective.

Earrings and other piercing jewelry can only be returned unworn, with any hygiene seals intact. Worn earrings cannot be returned for hygiene reasons, except when they arrive damaged or defective.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 30 days of delivery with:

  • Your order number.
  • Photos of the damaged or defective item and its packaging.

We will arrange a replacement or issue a full refund, including any shipping costs paid, at no extra charge to you.

How to Request a Refund

To request a refund, please contact our customer service team:

MadeInPanda

madeinpanda.shop

WhatsApp: +86 198 2198 8088

Email: [email protected]

Please include your order number and the reason for the return. Our team will provide instructions on how to proceed.

How to Return an Item

To return an item, follow these steps:

  1. Contact us within 30 days of delivery through WhatsApp (+86 198 2198 8088) or email ([email protected]), with your order number and the reason for the return. For damaged or defective items, include photos of the item and its packaging.
  2. We will reply with the return address and instructions.
  3. Send the item back to: Yiwu Daoshu E-commerce Business, Room 302, No. 1, Sixin Village New District, Chi’an Town, Yiwu City, Jinhua City, Zhejiang 322003, China. Return shipping is paid by the buyer, except when the item arrives damaged or defective or the return is due to our error.
  4. Once we receive and verify the returned item, we will process your refund to the original payment method. The original shipping charges are not refunded unless the item was damaged or defective or the return is due to our error.

Processing of Refunds

Once we receive and verify your returned item, we will process your refund to the original payment method used for the order. Please note that:

  • Refund processing may take up to 5-10 business days after we receive the returned item, depending on your payment provider.
  • The refund amount is typically the product price you paid; original shipping charges are not refunded unless the item was damaged or defective or the return is due to our error.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Items that have been used, worn, or altered.
  • Items missing original packaging or accessories.
  • Items returned after the 30-day window.

Right to Cancel (EEA/UK Customers)

This section applies to orders placed by consumers in the European Economic Area and the United Kingdom. Business and wholesale orders follow the 30-day returns terms in the sections above.

If you are located in the European Economic Area or the United Kingdom, you have a statutory right to cancel your order within 14 days of receipt without giving any reason (the “cooling-off period”), in accordance with applicable consumer protection law. To exercise this right, notify us using the contact details above before the end of the cooling-off period.

Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”.

Contact Us

If you have any questions about this Refund Policy, please contact us:

MadeInPanda

madeinpanda.shop

WhatsApp: +86 198 2198 8088

Email: [email protected]