Privacy Policy

Privacy Policy

Effective Date: November 4, 2026

This Privacy Policy explains how MadeInPanda (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit and make purchases at madeinpanda.shop (the “Website”).

By using our Website and placing an order, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our Website.

Information you provide:

  • Contact details: name, email address, phone number, billing and shipping address.
  • Order information: products purchased, quantities, order history, and payment confirmation details.
  • Account information: username and password if you create an account, and your preferences.

Automatically collected information:

  • Device information: browser type, operating system, device identifiers.
  • Usage data: pages visited, time on site, referring URLs, and interaction with our Website.
  • Cookies and similar technologies: we use cookies to keep items in your cart, remember your preferences, and improve your experience.

We do not collect or store your full payment card number. Payments are processed securely by our payment providers (PayPal and card processors).

  1. How We Use Your Information

We use your information to:

  • Process and fulfil your orders, including shipping and delivery.
  • Communicate with you about your order, delivery status, and customer service.
  • Provide, maintain, and improve our Website and customer experience.
  • Send you promotional emails or offers if you have opted in.
  • Prevent fraud and ensure the security of our Website.
  • Comply with legal obligations.
  1. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

  • Performance of a contract: to fulfil your orders and provide our services.
  • Legitimate interests: to improve our services, prevent fraud, and ensure security.
  • Consent: where you have given us permission, for example to receive marketing emails.
  • Legal obligation: where we must comply with applicable law.
  1. Sharing of Your Information

We do not sell your personal information. We share data only with trusted service providers who help us operate:

  • Payment processing (PayPal and card payment processors).
  • Shipping and logistics partners (to deliver your order).
  • Website hosting and analytics providers.
  • Customer service and communication tools.

These providers are authorised to use your information only to perform services on our behalf and are required to protect it.

  1. Cookies

We use cookies and similar technologies to:

  • Keep items in your shopping cart.
  • Remember your preferences and settings.
  • Understand how visitors use our Website to improve it.
  • Provide a personalised browsing experience.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use parts of our Website, such as the shopping cart.

  1. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records are retained for the period required by applicable tax and accounting laws.

  1. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request that we correct inaccurate or incomplete data.
  • Deletion: request that we delete your personal data.
  • Restriction: request that we restrict the processing of your data.
  • Portability: request a copy of your data in a structured, machine-readable format.
  • Objection: object to the processing of your data in certain circumstances.

If you are located in the EEA or the UK, you also have the right to lodge a complaint with your local data protection authority.

To exercise any of these rights, please contact us using the contact details at the end of this policy.

  1. International Data Transfers

Your information may be transferred to and processed in countries other than the one you reside in, including where our service providers are located. We take reasonable steps to ensure that such transfers are protected by appropriate safeguards.

  1. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

  1. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

MadeInPanda

madeinpanda.shop

WhatsApp: +86 198 2198 8088

Email: [email protected]

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date”. We encourage you to review this page periodically to stay informed about how we protect your information.