Frequently Asked Questions

Every order needs about 3 days of processing and stocking, then the transit time depends on the economy or expedited option you choose at checkout — the estimated days are shown before you pay and exclude public holidays. A tracking number is emailed as soon as your order is dispatched.

No. Freight is always paid by the customer and is calculated by total weight at checkout, with economy and expedited options where available and the transit time shown before you pay. Orders under $1,000 ship duties-included (DDP) with freight charged separately; orders of $1,000 or more ship FOB Ningbo, Shanghai or Shenzhen, using your forwarder or ours. How VAT/GST is treated is stated on your order confirmation.

Yes, we ship to 27 countries with freight priced at checkout — the United States, Canada, the United Kingdom, Australia and 23 European countries — and to other destinations by freight quote. Orders under $1,000 ship duties-included (DDP) to your door, with freight calculated separately by weight. Orders of $1,000 or more ship FOB Ningbo, Shanghai or Shenzhen — your designated forwarder or ours — so please check your local import rules before ordering. How VAT/GST is treated is stated on your order confirmation.

You may return any item within 30 days of delivery, provided it is unused and in its original condition and packaging. The buyer is responsible for the return shipping cost, except where the item arrives damaged or defective or the return is due to our error. Earrings and other piercing jewelry can only be returned unworn, with any hygiene seals intact. Consumers in the European Economic Area and the United Kingdom also have a statutory 14-day cooling-off right, as set out in the Refund Policy. If an item arrives damaged or defective, contact us and we will make it right at no extra charge to you.

The buyer pays for return shipping. For example, if an item is damaged through human misuse, the return postage is covered by the buyer. However, if the item arrives damaged or defective on arrival, we cover the cost and will resend or refund it.

We accept PayPal, Visa, Mastercard and American Express (cards paid through PayPal), and Google Pay. Apple Pay is available on supported Apple devices. Every payment is processed over a secure, 256-bit SSL-encrypted checkout, and your card details are never stored on our servers. You can also check out as a guest without creating an account, or register for faster repeat orders and order tracking.

If your package is confirmed lost in transit, we will arrange a full reshipment at no extra cost to you. Please contact us within 30 days of the estimated delivery date so we can investigate with the carrier and resolve it quickly.

Yes — you can edit your order information, including the shipping address, within 3 days of placing the order or before your parcel is dispatched, whichever comes first. Contact us as soon as possible and we will do our best to update it.

Email us at [email protected] or message us on WhatsApp at +86 198 2198 8088. Our support team replies within 1 business day, Monday to Saturday, 09:00–18:00 GMT+8. WhatsApp messages are answered around the clock, as soon as we see them. Whether it is a question about an order, product sizing, shipping times or a return, we are happy to help and will get back to you quickly.